Privacy & Cookies Policy
This Privacy & Cookies Policy outlines how Creation Exhibition Limited uses your personal information and details your rights regarding your personal data.
Summary
During our interactions with you, we collect and process your personal information to provide the goods and services you request and manage our relationship with you. This may involve sharing your personal information with third parties. This policy explains in detail how we use your personal information and how you can exercise your rights.
Introduction
In this policy, references to "we," "us," or "our" refer to Creation Exhibition Limited, a company registered in England (company number: 10917843) at 160 Fleet St, London, EC4A 2DQ UK. "You" refers to anyone whose personal information we collect, use, and process, including those who contact us regarding our products and services or interact with us through our website [https://www.creationexhibitions.com/](https://www.creationexhibitions.com/).
We are committed to protecting your privacy and will use your personal information in accordance with the EU General Data Protection Regulation (GDPR) and the Privacy and Electronic Communications Regulations (PECR), effective from 25th May 2018, and other applicable laws.
Data Controller
For privacy laws, Creation Exhibition Limited is the data controller of your personal information. We may share your personal information with other organizations that may process it.
Information We Collect
-Forms and Surveys: Information you provide via our website or SurveyMonkey, including competition entries.
-Orders: Personal details needed to process and fulfill orders, excluding stored payment card details.
-Transactions: Details of transactions with us.
-Communication: Records of communications, including telephone calls (stored for up to 30 days for training).
-Preferences: Information about your preferences to enhance your website experience.
-Website Visits: Details of visits to our website, including traffic data and page views.
-Upload: Any images or content you upload to our website.
-Device Information: Technical details about your device used to access our website.
-Marketing Preferences: Information about your marketing preferences.
If you provide personal information about another person, ensure you have their consent and inform them about how their information will be used.
How We Use Your Information
We use your personal information to:
- Fulfill contractual obligations, process orders, and handle payments.
- Enhance your website experience and manage our relationship.
- Notify you about service changes and respond to inquiries.
- Conduct security checks to prevent fraud.
- Perform market research and contact you for feedback.
- Improve our products, services, and website.
- Provide you with marketing information (opt-out available).
- Comply with legal obligations and protect our rights.
Sharing Your Information
We may share your personal information with:
-P3 Group: Other members of the P3 Group for analysis and improvement.
-Service Providers: Third-party providers for order fulfillment, surveys, installations, delivery, marketing, and customer service.
-External Agencies: For fraud prevention and detection.
-Insurers: In the event of claims.
-Legal Authorities: To comply with legal obligations or protect our rights.
-Non-Personal Data: Aggregate statistics about website usage.
Data Retention
We retain your information as long as necessary to provide services or comply with legal obligations. Our standard retention period is up to 50 months, but it may be longer in certain circumstances.
Data Processing Location
Your personal information may be transferred, stored, and processed within the European Economic Area (EEA) in compliance with GDPR.
Cookies
We use cookies to enhance your website experience, support functionality, and understand usage patterns. By using our website, you consent to our use of cookies. You can manage cookie settings through your browser, but blocking cookies may impact website functionality.
For more information on cookies, visit [www.allaboutcookies.org](http://www.allaboutcookies.org) and [www.youronlinechoices.eu](http://www.youronlinechoices.eu).
External Links
We may link to third-party websites or services. Your use of these sites is subject to their privacy policies. We are not responsible for third-party data use.
Data Security
While we strive to protect your data, the internet transmission of information is not completely secure. Protect your password and device to prevent unauthorized access.
Your Choices
You can change your marketing preferences or opt out of marketing communications by contacting us or using the unsubscribe link in emails. You can also opt out of data profiling by contacting us.
Access to Your Information
You have the right to access your personal information under GDPR. To request access, contact us using the details below. A fee (currently not exceeding £10) may apply.
Contact Us
For questions about this policy, contact us at:
-Email: info@creationexhibitions.com
-Phone: +44 (0)208 066 5176
-Mail: Creation Exhibitions Limited, 160 Fleet St, London, EC4A 2DQ, UK
Policy Changes
We may update this Privacy Policy. Changes will be posted on our website and take effect immediately.